Shipping Policy
At ClickNock, we are committed to delivering fresh, quality groceries to your doorstep. Below are the details of our shipping and delivery process to ensure a seamless experience.
1. Delivery Areas
We currently deliver across Ireland, with same-day or next-day delivery available in most areas. Our key delivery locations include:
Dublin (and surrounding areas)
Cork
Limerick
Galway
Waterford
Other select areas in Ireland (please check our delivery map on the website for availability).
2. Delivery Charges
Dublin Area: Free delivery for orders above €50. For orders below €50, a delivery charge of €5 applies.
Outside Dublin: Free delivery for orders above €75. For orders below €75, a delivery charge of €7.50 applies.
3. Delivery Times
We offer the following delivery time windows:
Same-Day Delivery: Available for orders placed before 12 PM (Dublin area only).
Next-Day Delivery: For orders placed after 12 PM, or in areas outside of Dublin.
Delivery Slots: You can choose a delivery slot during checkout, subject to availability.
Deliveries are made between 8 AM and 8 PM, Monday to Saturday. We do not currently offer Sunday delivery.
4. Delivery Process
Our team will contact you via phone or email to confirm the delivery time.
We offer contactless delivery for your convenience and safety. Please ensure someone is available to receive the order, as we cannot leave perishable items unattended.
If no one is available to receive the order, we will attempt redelivery or leave the items at a secure location as instructed by the customer.
5. Delayed or Missed Deliveries
While we strive to deliver within the chosen time slot, unforeseen circumstances (such as traffic or weather) may cause delays. We will notify you promptly if there are any issues. If we are unable to deliver your order due to incorrect address information or lack of recipient availability, we will contact you to reschedule delivery. Additional charges may apply for re-delivery.
6. Packaging and Handling
Your groceries will be packed securely to maintain freshness and quality during transit. We use insulated packaging and temperature-controlled vehicles for perishable goods such as fresh produce, meat, and dairy.
7. Delivery Instructions
If you have specific instructions for delivery (e.g., leave with a neighbor, secure location, etc.), please provide these details at checkout. We will do our best to accommodate special requests.
8. Shipping Restrictions
We do not currently ship outside of Ireland.
Some remote areas may have longer delivery times; please check with us for delivery details if you live outside the main cities.